Neyora Civic Safety Mobile – 2025

Introduction

Neyora is a civic safety platform designed to help citizens report incidents, request emergency assistance, and track complaints through a simple and accessible mobile experience.

The platform focuses on improving accessibility, transparency, and trust in public safety systems, especially for users with limited digital literacy and low-connectivity environments.

Challenge

Citizens often struggle to report crimes or emergencies due to complex digital processes, low connectivity, and limited digital literacy.

Most existing safety platforms also lack transparency, offering no clear way to track complaint progress or escalate unresolved cases, which reduces trust in the system.

Objective

Design a simple and transparent platform that enables users to report incidents easily, track complaint progress, and take action when responses are delayed.

Research Insights

Through reviewing existing safety apps and public complaint systems, I found that users needed:

• A faster reporting flow

• Better transparency after complaint submission

• Multilingual accessibility

• A simple way to escalate unresolved cases

• A system that works in low-connectivity environments

Design Direction

The product was designed around three main principles:

• Accessibility

• Transparency

• Simplicity

Every flow was created to reduce friction and help users complete actions quickly, even during stressful situations.

Information Architecture

The app experience was structured into four core flows:

• Report Incident

• Request Emergency Help

• Track Complaint Status

• Escalate Unresolved Cases

This helped keep the experience focused and easy to navigate.

Key Design Decisions

Simplified reporting flow for easier complaint submission

• Step-by-step process for first-time and low digital literacy users

• Complaint tracking to monitor updates and status changes

• Clear progress visibility for submitted complaints

• Escalation flow for unresolved cases

• Improved transparency and accountability from authorities

• Multilingual support for wider accessibility

• User-friendly interface for diverse user groups